KnoxAF
Privacy Policy
Last updated: July 1, 2026
KnoxAF provides missed-call text-back and related customer communication services for businesses. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or interact with our services.
Information we may collect
We may collect information you provide directly to us, including your name, business name, email address, phone number, and any message details submitted through our website or other communication channels.
If you interact with SMS services provided by KnoxAF or one of our business customers, we may process phone numbers, message content, timestamps, opt-in and opt-out status, delivery information, and related communication records.
How we use information
We use information to respond to inquiries, provide missed-call text-back and communication services, send service-related messages, support customers, improve our services, maintain records, prevent misuse, and comply with legal, carrier, and messaging platform requirements.
SMS communications
If you choose to receive SMS messages from KnoxAF, we may use your mobile phone number to send service-related text messages, including missed call responses, appointment or inquiry follow-ups, customer support communications, account notifications, and related business communications.
Message frequency varies depending on your interactions with us or the business using our services. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing of information
We do not sell personal information. We may share information with trusted service providers who help us operate our website, messaging systems, hosting, analytics, customer support, and business operations. These providers are only authorized to use information as needed to provide services to us.
We may also disclose information if required by law, regulation, legal process, carrier requirement, or to protect the rights, safety, and security of KnoxAF, our customers, or others.
Cookies and analytics
Our website may use basic cookies or analytics tools to understand website traffic, improve performance, and support normal website functionality.
Data security
We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal or carrier requirements, and enforce our agreements.
Your choices
You may contact us to request access, correction, or deletion of your information, subject to legal and operational requirements. You may opt out of SMS communications by replying STOP to any applicable message.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
Questions can be sent to hello@knoxaf.com.